Testimonials

Great service, punctual, precise valuations, pleasant company with polite and professional staff.

I was very impressed with all aspects of the service I received and will have no hesitation in recommending and using them again.

Really knowledgeable staff. The valuations are clear, concise and reasonably priced

First time I sent jewellery I was very apprehensive spoke to gentleman and he assured me it was safe procedure , I was worried sick until I got e-mail within 24 hours that my jewellery had arrived ! Then returning once I paid jewellery dispatched and delivered next day ! What a fantastic service ! I had no hesitation in sending my second batch of items , same process again .Delighted with service ! Will use you in the new year ! Thank you !

I experienced first class service from this firm when I had jewellery valued. The package provided to send the item was very secure and I was rung to say when it was received.

I have been using this company for quite a few years and can highly recommend them. They are exceptionally knowledgeable and professional. I have always been informed from the first phone call as to the price involved and how long the valuation would take. Amazing service.

Dear Leona I have just received the valuation report you conducted on my behalf for Chisholm Hunter. Your report is extremely helpful and informative. I will now share this with our insurers. Many thanks again for all your help with this valuation.

Dear Paula Just as some feedback, Mandi was great – very personable and easy to have in the house. I found the whole process incredibly interesting – fascinating to learn things about pieces of jewellery thank you’ve had or known of for so long.

Just a note to thank you for my jewellery valuations. As per usual the service was very quick and efficient. My items arrived home today after my only having sent them to you First time I sent jewellery I was very aphrenrsive spoke to gentleman and he assured me it was safe procedure , I was worried sick until I got e-mail within 24 hours that my jewellery had arrived ! Then returning once I payed jewellery dispatched and delivered next day ! What a fantastic service ! I had no hesitation in sending my second batch of items , same process again .Delighted with service ! Will use you in the new year ! Thank you !on Monday.

After some discussion I took our collection in with a value in mind for insurance purposes. 22 items delivered back to me one and a half days earlier than I expected. Superb work, very comprehensive and detailed service…. …scared the hell out of me, had I not had it valued I would have been grossly underinsured!

Could you please forward our thanks to Amanda. Amanda was a delight, we have had many customers complementing her friendliness and professionalism.

Hello, I would like to pass on my thanks to Mandi. My Valuation Day was back in May (sorry it has taken me ages to write this) .

Mandi is an asset to your team, she made my clients feel welcomed and valued while sitting with her. It is always a pleasure to have her in store. Valuation Days are fun and exciting!

Hi Paula Just a quick note to thank you as I have received the valuation report and ring safely. Thank you for your speedy service – great doing business with you!

I just wanted to leave a little feedback after our event on Wednesday. Mandi was absolutely fantastic! We had accidently over booked slightly as some of the items were mulitstone/complicated but she did her best to get everyone fitted in and didnt complain once about our mistake.

She is a really warm person, who interacted really well with all of our customers and she was so lovely with the store team. It was a pleasure having her in my store for the day, and I look forward to her being our valuer again in the future.

I needed my engagement ring valued for insurance purposes as it was purchased in Dubai. Chris was extremely helpful and responded quickly to my emails and questions. On arrival I met with Dwain who was very nice and went through the valuation process.

I left my ring in to be valued at 09.30 and got a phonecall at 11.30 informing me the process was complete. Overall, I would highly recommend.

We have just had our Valuation Day and I just wanted to pass on some great feedback we had from our customers. Three customers commented on the knowledge and service Phil provided! It was really excellent.

Tom arrived at our store prompt and ready to roll. We had fully booked our Valuation Day and knew he would be busy all day. He managed to value all the items, one of which had approx. 685 stones.

He made sure the customers had a well-timed and pleasant experience, which we know they did as we have since received feedback regarding Tom’s informative and engaging valuation process, while also managing to interact with our clients.

We saw lots of smiles and laughter and have already been informed that some will be returning to our next Valuation Day which is great news. As a store we would like to thank Tom for all his effort and hard work!

Thank you very much. Very thrilled!

I just wanted to drop in a quick note of thanks to The Guild of Valuers and Jewellers for arranging our recent valuation at Ernest Jones in Maidenhead. Your colleague Mr Huddy was incredibly thorough and professional and the report I have been left with is exactly what I needed for my insurers.

The insights and background information he was able to give us, particularly on what we now know to be an antique brooch, has added a whole new level to my wife and my enjoyment of the few pieces we have been able to cobble together. His erudition is to be complimented.

Many thanks for a wonderfully enjoyable experience. I will most certainly be arranging future regular revaluations.

I am very satisfied with the service that was provided. David was very easy to get along with and very helpful. Thank you again!

I just would like to congratulate the team at the Guild for such efficient and professional valuations. The turnover for completion is extremely fast and the quality of the documentation received is outstanding.

All of us at Rivoli Jewellers are very grateful for all the help and attention and we hope to carry on dealing with you for many more years to come. Thank you. Carla

Dear Alice. I just wanted to write and thank you for all the information about the Valuation Days in Glasgow. I arranged an appointment at Ernest Jones where Phil assessed my jewellery. It was SUCH an interesting and fascinating experience!!

My husband and I so enjoyed watching Phil at work, something we’ve never seen before as other jewellers ask you to leave your items then collect them later date. Not only did we enjoy seeing how an expert valuer undertakes the task, but being present enabled both Phil and us, to ask questions to clarify various points. I can’t imagine a better way to have jewellery valued!

Phil was delightful, professional, exceptionally knowledgeable and highly skilled. Overall, this service is top notch, and one which I will have no hesitation whatsoever recommending to others!

Dear Mr N Hadler, ‘Thank you’ so much for your valuation of my diamond ring.

Hi, I am the store manager and just wanted to send a quick email to compliment a member of your team Nick Hadler on the fantastic service he has provided to us. Nick has been exceptionally helpful in helping us to sort out an issue the last few weeks which we have resolved with his assistance.

His prompt replies to our countless emails and helpful manner have really been appreciated and he is an asset to your team. Please pass on my thanks!

Hello. Will you please convey to Fay Roach our thanks for her undertaking of the valuation of my ring. It is a comprehensive report and means much to us. Thank you!

A striking 18 carat gold cross was examined by our valuer at a Valuation Day and dates from around 1810. With engraved roses and forget-me-nots and a hair locket on the back, this interesting piece was valued for antique replacement value.

From Jersey, a pair of cufflinks were presented to the personal assistant to the Duke of Edinburgh on the world tour of 1956 – 1957. The tour started at the 1956 Olympic games in Australia and went on to New Zealand, Antartica, the Falkland Islands, Africa and the Mediterranean…

A beautiful piece was brought into a Valuation Day in Cambridgeshire. It featured a stunning black opal weighing approximately 5.5 carats in an early 20th Century gold and platinum setting surrounded by over a carat of fine diamonds.

Discovered during a recent Valuation Day in Milton Keynes, a fob appeared to be fairly straightforward.

However, upon further examination a previously unseen compartment revealed a hidden message, much to the customer’s surprise and delight! Inside was a lock of hair…

Brought into a Valuation Day in Co Mayo, Ireland, a silver cigarette case was originally presented to a Metropolitan police officer on protection duty for a member of the Russian royal family. Made by a leading Russian jeweller, D Ivanoff of St Petersburg, it had a gold Romanov crest…

A stunning 19th century tortoiseshell singing bird box was recently brought into a Valuation Day in London and our valuer on the day was absolutely enthralled, as was everyone else! The hand painted top depicts a Swiss mountain scene, and on sliding the operating lever the full bodied bird pops through the grille and begins singing…

Our valuer saw a very rare reverse intaglio brooch for a customer at a Valuation Day in Berkshire. The 18ct gold brooch is created from a piece of quartz crystal hand painted from the inside against a mother of pearl background…

Many thanks for the safe return of my watch. Your service has been excellent.

I will be back in touch next time my valuation is due for an update.

I had my engagement ring valued and the service was really efficient. I called in the morning, dropped it off and picked it up about 2 hours later (I did pay for a same day valuation) Pawel was really friendly and took the time to talk through all of the documents with me. I would definitely recommend and will use again! :)

Exceptional. For £30 I sat in their office with a valuer ( Leona Sammons ) for 90 minutes whilst she looked through my parents' jewellery box. It was an emotional experience for me as we recently lost both mom and dad. Leona and Stuart (who accompanied her) were very understanding. Leona identified the higher value pieces she suggested we value for auction, and I’ve received a PDF report listing each item in great detail, plus a Valuation report for items we will keep & insure. Their service has been terrific throughout. Quick and professional. I've had to change appointments several times and nothing has been a problem. Would not hesitate to recommend.